We propose customizing the "Customer Support" module in Odoo to enhance its functionality and align it with our specific business needs. Our objective is to optimize customer service processes, improve response times, and streamline communication channels. The customization will include features such as ticket prioritization based on urgency, integration with live chat for real-time support, automated ticket assignment to appropriate agents using AI algorithms, and comprehensive reporting for performance analysis. Additionally, we aim to incorporate customer feedback mechanisms for continuous improvement. By tailoring the "Customer Support" module to our requirements, we anticipate increased customer satisfaction, higher efficiency in handling support requests, and ultimately, improved business outcomes.