• IT & Programming
  • March 19, 2024

Customizing an Odoo Module – “Customer Support”

  • Freelancer Type Individual
  • Project Duration 1-5 Days
  • English Level Fluent
  • Languages English


The project is based on Odoo Online 17.1. We would like to customize certain views in the module "Customer Care". We need to display the progress of each Ticket in the main overview. This will require the setup and configuratoion of the integer widget within Odoo-Studio.

Project ID:RH-12577-lancer

Project Proposals (1)

  • 26 days ago
  • No Reviews
  • ₹699.00
  • in 1 days

We propose customizing the "Customer Support" module in Odoo to enhance its functionality and align it with our specific business needs. Our objective is to optimize customer service processes, improve response times, and streamline communication channels. The customization will include features such as ticket prioritization based on urgency, integration with live chat for real-time support, automated ticket assignment to appropriate agents using AI algorithms, and comprehensive reporting for performance analysis. Additionally, we aim to incorporate customer feedback mechanisms for continuous improvement. By tailoring the "Customer Support" module to our requirements, we anticipate increased customer satisfaction, higher efficiency in handling support requests, and ultimately, improved business outcomes.

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