Customer Support Executive
Description
Job Title: Customer Support Executive
Location: Coimbatore, Tamil Nadu
Experience: Freshers
About Pepagora
Pepagora is an ecosystem designed to empower SMEs with seamless tools for global growth, visibility, and market connectivity. Our mission is to simplify business scaling for SMEs across key markets by providing them with the digital infrastructure needed to thrive.
Job Description:
We are looking for a dynamic and customer-oriented Customer Support Executive. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Provide timely and effective customer support through various communication channels (email, phone, chat).
Respond to customer inquiries, concerns, and issues promptly and professionally.
Resolve customer complaints and problems by determining the best solutions.
Maintain accurate records of customer interactions and follow-ups.
Guide new clients through the onboarding process, ensuring they feel comfortable and informed about our offerings
Review and verify customer profiles to ensure the accuracy and legitimacy of the information provided.
Collaborate with internal teams to ensure seamless customer onboarding experience.
Identify customer needs and provide information on company products or services.
Ensure customer satisfaction by following up to ensure that issues are fully resolved.
Continuously improve support processes based on customer feedback.
Qualifications:
Bachelor’s degree in Business, Marketing, or a related field
Excellent communication and interpersonal skills.
Ability to handle customer inquiries in a professional and polite manner.
Strong problem-solving skills and attention to detail.
Proficiency in using customer service software and tools.
Ability to work well in a fast-paced environment.
Why Join Pepagora?
Be part of an impactful mission to support SME growth globally.
Collaborative environment focused on innovation, growth, and empowering businesses.
Opportunity to shape a fast-growing SaaS platform in emerging markets.
How to Apply:
Please send your resume and a cover letter to careers@pepagora.com with the subject line "Application for Customer Support Executive – Pepagora."
Skills Required
Project ID:RH-16307-lancer
