• Other
  • November 15, 2024
  • 132 Views

Customer Support Executive

  • Freelancer Type Company
  • Project Duration Long term
  • English Level Professional
  • Languages English

Description

Job Title: Customer Support Executive Location: Coimbatore, Tamil Nadu Experience: Freshers   About Pepagora Pepagora is an ecosystem designed to empower SMEs with seamless tools for global growth, visibility, and market connectivity. Our mission is to simplify business scaling for SMEs across key markets by providing them with the digital infrastructure needed to thrive.   Job Description: We are looking for a dynamic and customer-oriented Customer Support Executive. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a high level of customer satisfaction.   Key Responsibilities: Provide timely and effective customer support through various communication channels (email, phone, chat). Respond to customer inquiries, concerns, and issues promptly and professionally. Resolve customer complaints and problems by determining the best solutions. Maintain accurate records of customer interactions and follow-ups. Guide new clients through the onboarding process, ensuring they feel comfortable and informed about our offerings Review and verify customer profiles to ensure the accuracy and legitimacy of the information provided. Collaborate with internal teams to ensure seamless customer onboarding experience. Identify customer needs and provide information on company products or services. Ensure customer satisfaction by following up to ensure that issues are fully resolved. Continuously improve support processes based on customer feedback.   Qualifications: Bachelor’s degree in Business, Marketing, or a related field Excellent communication and interpersonal skills. Ability to handle customer inquiries in a professional and polite manner. Strong problem-solving skills and attention to detail. Proficiency in using customer service software and tools. Ability to work well in a fast-paced environment.     Why Join Pepagora? Be part of an impactful mission to support SME growth globally. Collaborative environment focused on innovation, growth, and empowering businesses. Opportunity to shape a fast-growing SaaS platform in emerging markets.   How to Apply: Please send your resume and a cover letter to careers@pepagora.com with the subject line "Application for Customer Support Executive – Pepagora."

Skills Required

Project ID:RH-16307-lancer

Project Proposals (1)

Sujatha
  • 16 days ago
  • 5.0 ( 1 review )
  • ₹10,000.00
  • in 30 days

About Me Dear Sir/Madam, Welcome to My Dashboard. My name is B sujatha Let me tell you, who I am:- **************************** I am a smart working freelancer with work experience in Customer Support and Data entry including Virtual assistant as well. I have good knowledge of Microsoft Powerpoint, Photoshop and Microsoft Excel. My communication skills in English are very good. Education:- ************ I have completed my Graduation from UPTU, Lucknow, Uttar Pradesh India. Company Work Experience:- ******************************** I have more than 3+ years of experience in customer service and in chat support. Freelancing Work Experience:- ********************************** I am an expert in using Chat support and customer support. I have good experience working as a customer support executive. I am an expert in using all the MS Office Tools including MS Word, MS Excel, MS PowerPoint, MS Access, et My Expertise Customer service Customer support Data Entry chat support Email Handling

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Budget
₹10,000.00
Fixed

32 Days left

Pepagora

Member since November 15, 2024
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