Jaya

  • India
  • Member since June 21, 2024
  • No Reviews

30.00

(per hour)
  • 00 ongoing Projects
  • 00 Completed Projects
  • 00 Services in Queue
  • 00 Competed Services

Description

With a robust background in customer service, I excel in communication and problem-solving, consistently delivering exceptional experiences for clients. Proficient in various channels like phone, email, and live chat, I swiftly address concerns with professionalism. Beyond customer service, my adeptness in virtual assistance and administrative tasks shines. From managing calendars to coordinating travel arrangements, my meticulous attention to detail and organizational prowess ensure seamless operations. With the ability to multitask and prioritize effectively, I confidently handle diverse projects.My passion for diligent research combined with my knack for data analysis make me a perfect candidate for your research project. Over the years, I have honed these skills through my experience as a virtual assistant and administrative whizz. Be it market trends, competitor analysis, or industry insights you need, rest assured that I will leave no stone unturned in gathering comprehensive data to meet your requirements. With my strong communication skills, you can depend on me to deliver well-structured reports that present findings clearly and concisely. Having worked in customer service, where effective communication is paramount, I understand how much it matters to convey information in a way that everyone can grasp easily. Above all, I am committed to delivering high-quality work with an acute attention to detail and adherence to deadlines. So if you're looking for a meticulous researcher who is driven by providing meaningful value through accurate and timely reports, I am ready and excited to accept this challenge! I am confident our collaboration will yield insightful findings for your project requirements and bring positive results. Let's get started!

Experience

Project Lead

  • Dowell
  • April 6, 2021 - April 1, 2024

I am a market researcher at Dowell Research, a leading provider of workflow-management products and solutions. With over 11 years of experience in customer service management, I have a strong passion for understanding and meeting the needs and expectations of different clients across various sectors and industries. In my current role, I lead a global market research team that works on various projects related to workflow-management products. I handle the vendor and banking agreements, the KYC processes, and the fund loading operations. I apply my customer service, problem solving, communication, and interpersonal skills to ensure the smooth and successful completion of each project. I also hold multiple certifications related to customer experience strategy and culture, which enhance my knowledge and skills in creating and delivering customer-centric solutions. My mission is to help Dowell Research achieve its business goals and objectives by providing high-quality research and analysis that supports its product development and innovation.

Educational Details

Master of Arts

  • Lucknow University
  • April 2, 2003 - May 10, 2006

History

Report Freelancer