Description
Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with Office 365 and cloud application security issues. Possesses a thorough knowledge of Office 365 and Azure Cloud. Has a Master Degree in Computer Application and 8+ years of experience working as an IT Technician for International clients.
I am Ms-102 Microsoft Enterprise Administrator, CCNA and CEH certified. I am Optimistic, Resourceful, Adaptable and Quick Learner to new technologies.
Highlights
- Excellent telephone skills and good ability to use Remote Access
- Good analytical and troubleshooting abilities
- Strong knowledge of Office 365, Exchange Online, SharePoint, Teams, OneDrive For Business, Azure Cloud,etc
- Patient and able to walk customers through troubleshooting and repair process
- Excellent communication abilities
- Good customer service skills
- Keeps abreast of changes in technology
- Good organisational abilities