Responsibilities--• Maximize profitability through efficient customer
service, effective and prompt communication and follow- up on all pending customer matters.
• Ensure customer contract requirements are understood and utilized to meet
business expectations.
• Resolve critical or escalated issues affecting the customer, staff or senior
management.
• Monitor KPIs and ensure accurate record keeping of all operational
documents.
• Work with senior management to develop a business plan and goals for
department.
• Prepare and analyze management and financial reports, budgets, expense
reports and forecasts for department.
• Ensure safety methods, practices and programs are implemented and maintained.
• Ensure that freight is moved safely and in timely manner utilizing
appropriate equipment and tools.
• Train and certify new employees on all performance standards.
• Conduct annual performance reviews for all staff within department
